Our approach following the relaxation of COVID-19 restrictions
The health and safety of our visitors is a top priority at Van Gogh Alive, and we are following the latest Government guidelines in helping to reduce the transmission of COVID-19.
Please note, if you are unable to visit Van Gogh Alive in the slot you have booked because you are self-isolating due to COVID-19, and/or the exhibition must close temporarily in line with any future local lockdown measures, you will be able to move your visit to a different date or receive a full refund on your ticket(s).
Online advance booking only
Please book online and in advance. This is to help us manage the number of people in the exhibition, limit queuing and reduce contact.
Social distancing
Our visitor capacity is carefully controlled by assigning pre-booked time slots to each guest, so you should never feel too crowded inside the experience.
Face coverings
In line with Government guidelines, face coverings are not mandatory at Van Gogh Alive for guests or staff. If any guest or staff member wishes to wear a face covering, then this decision is at their personal discretion.
Enhanced cleaning
The frequency of our cleaning throughout the exhibition has been increased, including toilets and other facilities.
Hand sanitiser stations
Hand sanitiser will be available, at regular intervals, for you to use.
Training and PPE for staff
All our staff are trained in ways to minimise the transmission of COVID-19, and we have made PPE available to them if they personally choose to wear it.
Contactless payments
We will only be accepting contactless payment throughout the exhibition for all purchases.
One-way system
Our one-way circuit inside the experience will remain for those who wish to follow it.
Re-schedule if unwell
If you or anyone you live with displays symptoms associated with COVID-19, please delay your visit until it is safe to do so. Just let us know and we’ll reschedule your visit.
